Last updated: [April 2025]
Acceptance of Terms
By accessing and using Hispanyland’s services, you agree to comply with these Terms and Conditions, as well as any additional policies or regulations that apply to the use of our services. If you do not agree with these terms, you should not use our services.Description of Services
Hispanyland offers online Spanish conversational practice modules, providing personalized lessons with native-speaking teachers. The service also includes educational materials and cultural immersion activities for students worldwide.Code of Conduct
Interactions between parties must always be respectful and cordial. Any aggressive, insulting, or derogatory behavior towards Hispanyland’s teachers or staff may result in the immediate cancellation of the conversational practice module and/or termination of the service contract without refund. We are committed to maintaining a safe and positive environment for all participants.Cancellation and Rescheduling Policy
- Cancellation of Conversational Practice Modules: Students may cancel a module without penalty up to 24 hours before the scheduled session.
- Rescheduling of Conversational Practice Modules: Students may reschedule up to 12 hours before the scheduled session without any additional charge.
- No-Show: If a student fails to attend the session without prior cancellation or rescheduling, the conversational practice will be forfeited, and 100% of the session’s cost will be charged.
- Technical Interruptions from Hispanyland:In the event of an unexpected class interruption caused by technical issues such as power outages or internet failures beyond our control—even with the use of backup systems like uninterruptible power supplies (UPS)—Hispanyland will reschedule the remaining time of the affected session at no additional cost to the student. Although these situations are rare, they may occur and will be addressed fairly and transparently.
- Technical Interruptions from the Student: If a student experiences a technical issue that prevents them from attending or completing a session—such as a power outage or internet failure—they must notify Hispanyland as soon as possible. The possibility of rescheduling the missed portion of the session will be evaluated on a case-by-case basis. While we are committed to supporting students in exceptional circumstances, repeated technical issues without timely notice may result in the loss of the session.
Payment and Billing
- Payment for conversational practice modules is made in advance. Prices and session packages will be provided to interested individuals during the initial video call.
- Payments can be made through the methods specified in the provided payment link. Once payment is completed, the conversational practice will be confirmed, and the access link will be sent.
- Prices are subject to change; however, students who have already paid for a package of conversational practices will not have their costs altered.
Student Rights and Responsibilities
- Students have the right to receive quality conversational practices from native-speaking teachers.
- Students must attend sessions punctually and be prepared to participate actively.
- Students may communicate with the teacher to resolve doubts about materials or lesson progress.
- Students have the right to cancel or reschedule conversational practices according to the previously mentioned cancellation policies.
Teacher Rights and Responsibilities
- Teachers must provide quality, personalized conversational practices tailored to the student’s needs.
- Teachers have the right to interrupt a conversational practice if the student exhibits inappropriate behavior; in such cases, the session may be canceled without a refund.
- Teachers must respect agreed-upon schedules and notify in advance of any changes in their availability.
Intellectual Property
All content provided in conversational practices, educational materials, online resources, and other services of Hispanyland are the intellectual property of Hispanyland and its collaborators. Reproduction, distribution, or unauthorized use of these materials is not permitted without prior written consent from Hispanyland.Data Privacy
Hispanyland collects personal information from students to offer personalized services and improve the quality of conversational practices. All collected data will be handled in accordance with our [Privacy Policy], which follows. We are committed to protecting our students’ privacy and complying with applicable data protection laws.Warranties
Hispanyland is committed to offering quality conversational practices conducted by highly trained professionals. We do not guarantee immediate or specific results, as each student’s progress depends on their effort, participation, and dedication to learning.Modifications to Terms and Conditions
Hispanyland reserves the right to modify these Terms and Conditions at any time. Modifications will take effect immediately after being published on our website. It is the student’s responsibility to review these terms periodically.Governing Law
These Terms and Conditions will be governed by and interpreted in accordance with the laws of Colombia. Any disputes related to these Terms and Conditions will be resolved before the competent courts of Colombia.
Privacy Policy
Last updated: [April 2025]
At Hispanyland, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
Information We Collect
We collect personal information when users register for our conversational practices, make payments, or interact with our services. This information may include, but is not limited to, name, email address, payment information, and contact details.Use of Information
We use personal information to:- Provide our Spanish practice services.
- Send communications related to conversational practices, such as confirmations, reminders, and updates.
- Improve our services and offer personalized content.
- Fulfill our legal and contractual obligations.
Data Protection
We implement reasonable security measures to protect personal information from unauthorized access, alteration, or destruction. However, we cannot guarantee the complete security of data transmitted over the internet.Sharing Information
We do not share personal information with third parties, except when necessary to process payments or when required by law.User Rights
You have the right to access, correct, or delete your personal information at any time.
Cookies Policy
Last updated: [April 2025]
At Hispanyland, we value your privacy and are committed to being transparent about the use of cookies on our website. This Cookies Policy explains what cookies are, how we use them, and how you can control them.
What are cookies?
Cookies are small text files that are placed on your device (computer, tablet, smartphone, etc.) when you visit a website. Cookies help websites remember your preferences, settings, and improve the overall user experience.
How we use cookies
We use cookies to:
Enhance your browsing experience: Cookies allow us to personalize the content and features you see on our site based on your preferences.
Analyze website traffic: We use cookies to collect data about how visitors interact with our site. This helps us understand usage patterns and improve the performance of our website.
Social media and advertising purposes: Some cookies are used to provide you with personalized ads and to allow you to share content easily on social media platforms.
Types of cookies we use
Essential cookies: These cookies are necessary for the website to function properly. They enable basic features such as page navigation and access to secure areas of the site.
Performance cookies: These cookies collect anonymous information on how users interact with our website. For example, Google Analytics helps us track website traffic and understand user behavior.
Functionality cookies: These cookies remember choices you make (such as language preferences) and provide enhanced features, such as customized content.
Targeting/advertising cookies: These cookies are used to provide you with personalized ads that are more relevant to your interests. They also help us measure the effectiveness of our advertising campaigns.
How to control cookies
By continuing to use our website, you consent to the use of cookies as described above. However, you can choose to accept or decline cookies. Most web browsers are set to accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling certain cookies may affect your experience on our website and limit some of the features available to you.
For more information on how to manage cookies, visit the help section of your browser or refer to the following links for specific browsers: